worst customer service email of the month

We thought we were getting really digital (not to mention green) when we signed up to receive our company phone bills online. We also pay them online.

Signing up at Verizon wasn't easy, but once we did, we got this less-than-helpful email announcing our newest statement:

Dear Verizon Customer:

Your latest Verizon telephone bill is available for viewing on Verizon.com. This bill is dated July 13,2007 and is for the billing telephone number: ******3640.

Please visit Verizon.com at your convenience to view and pay your bill.

Thank You for using Verizon.com.

Could they maybe have added a link to their real login page, maybe? Would it have cost them more?

Maybe you would benefit from a regular review of the administrative automatic emails your organization sends out.